Customer portal

Product preview

One place for every shipment.

Book, follow and account for your freight from one screen. The portal is not open yet: this page shows what is being built, with sample data.

Preview 01

Dashboard: what needs you today.

Open it in the morning and know where everything stands.

Customer portal DashboardProduct preview
  • 3Active shipments
  • 1Exceptions
  • 1Delivered
  • 1Invoices issued

Shipments

  • EW-US-102845Austin, TX to Dubai, UAEAir freightIn transitThu, Oct 15
  • EW-US-102846Miami, FL to Houston, TXRoad freightDelayed, new ETATue, Oct 13
  • EW-US-102847Dallas, TX to San Antonio, TXRoad freightDeliveredDelivered Oct 10
  • EW-US-102848Dallas, TX to Monterrey, MexicoCross-border road freightCustoms processingWed, Oct 14

Needs attention

Weather closure on I-10EW-US-102846. New ETA Tue, Oct 13.

Recent activity

  1. Oct 11, 23:25 UTCCustoms processing · EW-US-102848
  2. Oct 11, 19:48 UTCOrigin gateway · EW-US-102845
  3. Oct 11, 15:35 UTCIn transit · EW-US-102848
  4. Oct 11, 15:32 UTCPicked up · EW-US-102845
  5. Oct 11, 15:10 UTCPicked up · EW-US-102848
  1. Active shipments

    Everything in motion, with status and ETA.

  2. Exceptions

    Shipments that need a decision come first, with the cause and the new ETA.

  3. Delivered

    Completed shipments with their proof of delivery.

  4. Invoices

    Each invoice tied to the shipment it belongs to.

  5. Recent activity

    The latest milestones across all shipments, newest first.

Preview 02

Shipment page: the whole record.

One page per shipment, from order to proof of delivery.

Shipment EW-US-102845

Updated Sample data

Austin, TX to Dubai, UAE

In transit

Air freight, door to door

  1. AustinPicked up, completed
  2. Houston IAHGateway, the shipment is here
  3. Dubai DXBCustoms, upcoming
  4. DubaiDelivery, upcoming
ETA
In custody of
Ground handlerAir cargo terminal, Houston (IAH)
Customs
Export filing accepted. Destination documents verified.
Next
Flight departure
Milestone
Origin gateway5 of 10
Freight
4 crates, network equipment
  1. Completed: Order created

    Austin, TX, responsible party: Shipper

    Shipment details and export documents received.

    • Commercial invoiceOn file
    • Packing listOn file
    • Shipper's letter of instructionOn file
  2. Completed: Pickup scheduled

    Austin, TX, responsible party: ErisWorlds operations

    Pickup window confirmed with the shipping dock for the next morning.

  3. Completed: Driver assigned

    Austin, TX, responsible party: Pickup carrier

    Driver name and truck number sent to the shipper, to check at the dock.

  4. Completed: Picked up

    Austin, TX, responsible party: Pickup carrier

    4 crates loaded and counted. The driver signed the bill of lading.

    • Bill of ladingSigned at pickup
  5. In progress: Origin gatewaySince

    Air cargo terminal, Houston (IAH), responsible party: Ground handler

    Cargo screened and accepted for carriage. Booked on the next departure to Dubai.

    • Air waybillIssued
    • Export filing (EEI)Accepted
  6. Expected: In transitExpected

    Houston (IAH) to Dubai (DXB), responsible party: Air carrier

    Scheduled flight departure from Houston (IAH).

  7. Expected: Customs processingExpected

    Air cargo terminal, Dubai (DXB), responsible party: Licensed customs broker

    On arrival, the customs broker lodges the import declaration. The destination documents are already verified.

    • Import declarationReady to lodge
  8. Expected: Destination gatewayExpected

    Air cargo terminal, Dubai (DXB), responsible party: Ground handler

    Release after customs, then hand-off to the delivery carrier.

  9. Expected: Out for deliveryExpected

    Dubai, UAE, responsible party: Delivery carrier

    Delivery window to be confirmed with the consignee.

  10. Expected: DeliveredETA

    Dubai, UAE, responsible party: Delivery carrier

    Estimated delivery. The consignee signs the proof of delivery.

    • Proof of deliveryPending
  1. Status and route

    Where the shipment is on its route, and who holds it now.

  2. Timeline

    Each milestone with its time, place, status and responsible party.

  3. Documents

    Bill of lading, customs paperwork and proof of delivery, as they are issued.

  4. Contacts

    The people responsible for this shipment, by role.

  5. Invoices

    What was billed for this shipment, and its state.

Preview 03

Create shipment: eight steps, then a person.

The form collects what a planner needs. The quote comes from a person, in writing.

Customer portal Create shipmentProduct preview
  1. OriginAustin, TX
  2. DestinationDubai, UAE
  3. Freight details4 crates, network equipment
  4. ServiceAir freight, door to door
  5. Pickup dateReady date and dock hours
  6. Special requirementsNone for this shipment
  7. 7QuoteRequested. A written quote follows.
  8. 8ConfirmationAfter you accept the quote
  1. Origin and destination

    From saved addresses, with dock details and hours.

  2. Freight details

    Pieces, weight, dimensions and what the goods are.

  3. Service and pickup date

    The mode that fits, and when the freight is ready.

  4. Special requirements

    Liftgate, appointment, temperature, hazardous materials.

  5. Quote and confirmation

    A written quote from a person. Nothing is booked until you accept it.

Early access

Who gets access first.

Business accounts, in the order they asked. If you have not requested one, the business account form tells us more about your freight.

What would you like access to?

For example a store platform, an ERP or a TMS.

This is an inquiry, not a booking or a quote for transportation. ErisWorlds is not yet registered to arrange freight and will not arrange a shipment from this form. We reply within one business day.

We use these details only to answer your request and to contact you about access. See the privacy policy.

Questions

About the portal.

Follow a shipment now.

Four sample shipments show the record as a customer will see it.