Customer portal
Product previewOne place for every shipment.
Book, follow and account for your freight from one screen. The portal is not open yet: this page shows what is being built, with sample data.
Preview 01
Dashboard: what needs you today.
Open it in the morning and know where everything stands.
- 3Active shipments
- 1Exceptions
- 1Delivered
- 1Invoices issued
Shipments
- EW-US-102845Austin, TX to Dubai, UAEAir freightIn transitThu, Oct 15
- EW-US-102846Miami, FL to Houston, TXRoad freightDelayed, new ETATue, Oct 13
- EW-US-102847Dallas, TX to San Antonio, TXRoad freightDeliveredDelivered Oct 10
- EW-US-102848Dallas, TX to Monterrey, MexicoCross-border road freightCustoms processingWed, Oct 14
Needs attention
Weather closure on I-10EW-US-102846. New ETA Tue, Oct 13.
Recent activity
- Oct 11, 23:25 UTCCustoms processing · EW-US-102848
- Oct 11, 19:48 UTCOrigin gateway · EW-US-102845
- Oct 11, 15:35 UTCIn transit · EW-US-102848
- Oct 11, 15:32 UTCPicked up · EW-US-102845
- Oct 11, 15:10 UTCPicked up · EW-US-102848
Active shipments
Everything in motion, with status and ETA.
Exceptions
Shipments that need a decision come first, with the cause and the new ETA.
Delivered
Completed shipments with their proof of delivery.
Invoices
Each invoice tied to the shipment it belongs to.
Recent activity
The latest milestones across all shipments, newest first.
Preview 02
Shipment page: the whole record.
One page per shipment, from order to proof of delivery.
Austin, TX to Dubai, UAE
In transitAir freight, door to door
- Austin, completed
- Houston IAH, the shipment is here
- Dubai DXB, upcoming
- Dubai, upcoming
- ETA
- In custody of
- Ground handlerAir cargo terminal, Houston (IAH)
- Customs
- Export filing accepted. Destination documents verified.
- Next
- Flight departure
- Milestone
- Origin gateway5 of 10
- Freight
- 4 crates, network equipment
- Completed: Order created
Austin, TX, responsible party: Shipper
Shipment details and export documents received.
- Commercial invoiceOn file
- Packing listOn file
- Shipper's letter of instructionOn file
- Completed: Pickup scheduled
Austin, TX, responsible party: ErisWorlds operations
Pickup window confirmed with the shipping dock for the next morning.
- Completed: Driver assigned
Austin, TX, responsible party: Pickup carrier
Driver name and truck number sent to the shipper, to check at the dock.
- Completed: Picked up
Austin, TX, responsible party: Pickup carrier
4 crates loaded and counted. The driver signed the bill of lading.
- Bill of ladingSigned at pickup
- In progress: Origin gatewaySince
Air cargo terminal, Houston (IAH), responsible party: Ground handler
Cargo screened and accepted for carriage. Booked on the next departure to Dubai.
- Air waybillIssued
- Export filing (EEI)Accepted
- Expected: In transitExpected
Houston (IAH) to Dubai (DXB), responsible party: Air carrier
Scheduled flight departure from Houston (IAH).
- Expected: Customs processingExpected
Air cargo terminal, Dubai (DXB), responsible party: Licensed customs broker
On arrival, the customs broker lodges the import declaration. The destination documents are already verified.
- Import declarationReady to lodge
- Expected: Destination gatewayExpected
Air cargo terminal, Dubai (DXB), responsible party: Ground handler
Release after customs, then hand-off to the delivery carrier.
- Expected: Out for deliveryExpected
Dubai, UAE, responsible party: Delivery carrier
Delivery window to be confirmed with the consignee.
- Expected: DeliveredETA
Dubai, UAE, responsible party: Delivery carrier
Estimated delivery. The consignee signs the proof of delivery.
- Proof of deliveryPending
- Commercial invoiceIssued by ShipperOn file
- Packing listIssued by ShipperOn file
- Shipper's letter of instructionIssued by ShipperOn file
- Bill of ladingIssued by Pickup carrierSigned at pickup
- Air waybillIssued by Air forwarding partnerIssued
- Export filing (EEI)Issued by Air forwarding partnerAccepted
- Import declarationIssued by Licensed customs brokerReady to lodge
- Proof of deliveryIssued by Delivery carrierPending
ErisWorlds operations
Your contact for this shipment, from pickup to proof of delivery.
Air forwarding partner
Issues the air waybill and files the export information as the shipper's authorized agent.
Licensed customs broker
Appointed by the importer. Makes the import entry in Dubai.
- INV-102845Issued after delivery
Status and route
Where the shipment is on its route, and who holds it now.
Timeline
Each milestone with its time, place, status and responsible party.
Documents
Bill of lading, customs paperwork and proof of delivery, as they are issued.
Contacts
The people responsible for this shipment, by role.
Invoices
What was billed for this shipment, and its state.
Preview 03
Create shipment: eight steps, then a person.
The form collects what a planner needs. The quote comes from a person, in writing.
- OriginAustin, TX
- DestinationDubai, UAE
- Freight details4 crates, network equipment
- ServiceAir freight, door to door
- Pickup dateReady date and dock hours
- Special requirementsNone for this shipment
- 7QuoteRequested. A written quote follows.
- 8ConfirmationAfter you accept the quote
Origin and destination
From saved addresses, with dock details and hours.
Freight details
Pieces, weight, dimensions and what the goods are.
Service and pickup date
The mode that fits, and when the freight is ready.
Special requirements
Liftgate, appointment, temperature, hazardous materials.
Quote and confirmation
A written quote from a person. Nothing is booked until you accept it.
Early access
Who gets access first.
Business accounts, in the order they asked. If you have not requested one, the business account form tells us more about your freight.
Questions
About the portal.
No. What you see on this page is a product preview with sample data. Access opens to business accounts first.
Send an inquiry about your lanes, ask for early access, and look through the sample shipments on the tracking page.
That is the plan: a link you can send to the person waiting for the freight, showing the milestones and nothing else.
No charge is planned for customers. It is how the service is delivered.
Follow a shipment now.
Four sample shipments show the record as a customer will see it.