Track a shipment.
Every milestone with its time, place, status, documents and responsible party.
How tracking works
Ten milestones, the same for every shipment.
A shipment moves through up to ten milestones from order to proof of delivery. Each one carries five facts.
- Order created
The shipment is on the record: origin, destination, freight details and requested dates.
- Pickup scheduled
A pickup window is confirmed with the shipping location, and the carrier is named.
- Driver assigned
The carrier has named the driver and the equipment for the pickup, so the shipper can check both at the dock.
- Picked up
The freight is loaded and the carrier has signed for it. Custody passes from the shipper to the carrier.
- Origin hub
The freight is at the carrier terminal, cargo gateway or port where it is consolidated or accepted for the main leg.
- In transit
The main leg is under way, with position or status updates along the route and any exception reported with its cause.
- Customs processing
A licensed customs broker has the entry in hand: documents checked, declaration filed, release awaited.
- Destination hub
The freight is at the last terminal or gateway before the delivery address, released for the final leg.
- Out for delivery
The freight is on the delivery vehicle, with a delivery window or appointment.
- Delivered
The consignee has signed for the freight. Custody passes to the consignee and proof of delivery goes on the record.
What each milestone shows
- TimeWhen it happened, or when it is expected, and which of the two it is.
- PlaceWhere, named by what the place is and who controls it.
- StatusOne or two sentences in plain words.
- DocumentsWhat was issued or signed at that moment.
- Responsible partyWho answers for the freight at that step.
Questions
About tracking.
On the booking confirmation and on every message about the shipment. It looks like EW-US-102845.
Milestones that have not happened yet show when they are expected, and say so. Once reached, the time becomes the actual one.
The party that physically holds the freight at that moment: the shipper, a carrier, a ground handler or the consignee. It changes at each hand-off, and the record names it.
The contact named on the shipment record. If you do not have it, the phone number at the top of this page reaches a person.
Have freight to move?
Tell us what is moving. A person replies within one business day.